Ordering and Payment

Can you advise the model list of SLR that can fit in UNO?

SLR with lens, maximum size 210 x 160 x 90mm. Compatible with lens model that is the same size as Cannon 24-150.

What size of laptop can fit in UNO?

Both UNO I and UNO II in 30L capacity can house laptop in 15.5”or below. ( 17”will not be able to fit in ) UNO II in 20L can only house 13.3”laptop or below.

Is your product waterproof?

All NIID products are made with water-repellent fabric which means they can resist rain and splash of water. However it is not waterproof as long as the product is with zipper or seams.

What is your return and exchange policy?

We do our best to ensure our products are of the highest quality. However, if there is a problem we offer a 12-month warranty on all bags and a 6-month warranty on sleeves, pouches and wallets. Our warranty only covers product bought on our website. Find more information on our Warranty page.

Do you ship to worldwide? What is the shipping rate?

We support global transportation, and when it is not possible to ship in special areas, we will refund your order in full. As for detail pricing please refer to shipping info page.

How do I pay?

We accept payment by Visa, Mastercard, American Express,Stripe,and Paypal.

Shipping Questions

How long does it take to receive my product?

Orders are shipped on business days only (Monday-Friday, excluding National holidays).
For in-stock items, depending on the shipping method you select, your order should be processed and ship within 3 - 7 working days after order verification and credit approval.
Shipping time will take about 15-25 days。

Can I change the destination country on my order?

After placing your order, you may not change your shipping from domestic to international and vice versa.

How much your shipping charge?

1. Flat Rate Shipping (10-20 business days) Not Including Processing Time - $15 (Over $49.99)
2. Flat Rate Shipping (10-20 business days) Not Including Processing Time - $20 ($0-$49.99)

Need more help?

If we were unable to answer your questions here, please scroll down and Contact us! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

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